Refund & Cancellation Policy

Last updated: 2 September 2026

Credits pay for computing that costs us money the moment it runs, so what can be refunded depends on whether it has been used. This page says exactly where that line is.

Credit packs

A credit pack is refundable in full within 7 days of purchase provided none of those credits have been spent. Once a render has run, the provider has charged us for it and that portion cannot be returned.

If you have spent part of a pack, we refund the unused portion at the rate you paid, within the same 7 days.

Failed renders are not a refund case

If a render fails, the credits are returned to your balance automatically - usually within a minute. You do not need to ask, and it is not deducted from any refund. If a render failed and your balance did not go back up, that is a bug: tell us and we will correct it.

A video you did not like

AI output is not predictable, and a render that completes has cost us the same whether or not you are happy with it. A finished video is therefore not refundable on the grounds of quality alone. Use the shorter, cheaper settings to try an idea before committing to a long render at high resolution.

If something is clearly broken - a video that is corrupt, silent when it should have speech, or does not match the settings you chose - that is our problem, not a preference. Contact us and we will re-run it or return the credits.

Monthly plans

You can cancel a plan at any time from the Plans screen. Cancelling stops the next charge; it does not refund the month already running, and you keep access and any credits granted for that cycle until it ends. We do not pro-rate a part-used month.

If a plan renews after you cancelled, or you were charged twice for the same cycle, that is a billing error - tell us and we will refund it in full.

Credits do not expire

There is no time limit on a credit. Unused credits stay in your account for as long as the account exists, so a pack bought today can be spent next year.

How to ask

Email bikuk426@gmail.com from the address on your account, with the order id and what went wrong. We reply within 3 working days.

An approved refund is returned to the original payment method through Razorpay and is initiated within 7 working days. Your bank usually takes a further 5 to 7 working days to show it. We do not refund to a different account or method.

Chargebacks

If you dispute a charge with your bank instead of contacting us, the account is suspended while the dispute runs. Talk to us first - it is faster, and we would rather fix the problem.